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HMRC cleaners striking over pay: ‘They’ve treated us appallingly’

Workers employed by ISS to clean HMRC buildings have had hours docked and lost out on tax credits as firm complied with ‘national living wage’

When George Osborne announced a new “national living wage” (NLW) to boost low-paid workers’ income and help people off welfare, cleaner Maria Hill looked forward to the modest rise the extra 50p per hour would bring her. Hill, 54, has cleaned the Liverpool offices of HM Revenue and Customs for more than 15 years.

“Things are tight, really tight to be honest,” she says. When you are earning £201.60 a week “every bit helps”. It never occurred to her that she would be left much worse off and would end up on strike.

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